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Blastman working closely with customer for achieving the best result

18. Nov. 2020
Blog Posts

Blastman working closely with customer for achieving the best result

Ponsse, Finland

CASE   ponsse logo

 

Ponsse started looking for an alternative for manual blasting due to health reasons and an increase in its production capacity. Co-operation between Blastman Robotics and Ponsse started in 2007 when two Blastman robots were installed (2 x B16 hydraulic robots).

 

Collaboration has been working effortlessly for years and Blastman is proud to be a reliable and flexible partner for Ponsse. In 2016 the two hydraulic robots were replaced with third generation servo robots and abrasive handling was made more efficient.

 

Blastman provides annual on-site maintenance for Ponsse.

 

"Blastman provides planned on-site maintenance and emergency repair services to Ponsse 1-3 times per year. We understand that sometimes production rates might be intense and maintenance visits need to be done with a flexible and quick schedule. That´s why we have specialized engineers to help the customers to meet the standards, says After Sales Manager Juha Koskela."

 

Reliability and quick response are things that Ponsse values in its partners. Remote support is provided when there is an emergency fault and help is needed quickly.

 

"Blastman after sales is a reliable partner that keeps their promises. Contact persons at Blastman are easy to reach and they are flexible in their work making sure that the customer’s problems are resolved quickly. Blastman's experts can be trusted to carry out maintenance visits professionally, says Hannu Tarvainen, Surface Treatment specialist from Ponsse."

 

Blastman also deliveries original spare and wear parts to Ponsse making sure that the parts are delivered on time:

 

"The shipment of spare parts has worked well and there have been no production interruptions. The parts have been high quality and any warranty issues have always been taken care of efficiently, states Tarvainen."

 

Ponsse was founded in 1970 and is one of the world’s leading manufacturers of forest machines. Their mission is to contribute to customers’ success with productive and reliable PONSSE forest machines and services. A good product range and excellent customer relationships are Ponsse’s foundation stones, together with its strong values, committed personnel, as well as history and traditions.

 

Contact after sales